Our Commitment
Booking a private flight or pursuing an off-market acquisition means sharing some of your most sensitive documents: passport copies, billing details, and travel patterns. We treat that information with the same discretion our clients expect from every other part of the relationship.
This page explains exactly what happens to your documents once you send them to us, who can see them, and how we keep them out of the wrong hands. For the formal legal language, see our Privacy Policy.
Why We Ask for Passports
Once you've chosen your aircraft, we ask for a copy of each passenger's passport and your preferred departure time. This is standard practice across private aviation, every reputable operator in the world requires it, because it is what allows the flight permit to be issued, security and customs checks to clear, and the aircraft to depart on schedule. The same applies to billing details, required to issue an accurate invoice in the correct payer's name.
This is a Know Your Customer (KYC) requirement, the same identity verification standard used across aviation and financial services, and it exists to protect everyone in the transaction, including you. It is not used to build a profile on you, sell to you, or for anything beyond verifying who is flying and who is paying.
We only ask for what the operator, applicable aviation security rules, and the invoice require: passport details, preferred departure time, and the payer's full name and billing address. We do not request anything beyond this, and we will never ask for passwords, banking credentials, or full card numbers.
Coordinated Strictly Through Our Back Office
Your documents are never posted, forwarded into a shared inbox, or handled by anyone outside the small back-office team coordinating your specific flight. In practice that means:
- Passport copies and payer details are received directly by your coordinator, not by a shared sales inbox or a public form
- Only the back-office staff arranging your flight, and the specific operator legally required to receive your documents, ever see them
- Your documents are never shared with marketing, never published, and never disclosed to any party not directly involved in flying you
- Crew and ground staff are bound to discretion; your name, itinerary, and the fact that you are flying with us are never shared externally
How We Handle What You Send Us
- Encrypted in transit. Documents sent to us travel over encrypted channels (HTTPS, encrypted email, or our verified Telegram and WhatsApp channels). We never ask for passport scans through unsecured public forms.
- Restricted access. Access to passport and billing data is limited to the individuals directly coordinating your transaction, on a need-to-know basis. No shared inboxes, no broad internal visibility.
- Retained only as long as compliance requires. Passport and billing details are kept only for the duration of your transaction plus the minimum period required under applicable AML and KYC recordkeeping rules, the same retention window set out in our Privacy Policy, then securely deleted. We do not retain documents any longer than regulation requires.
- Never used beyond verification. Your documents are used solely to verify identity, clear your flight for departure, and issue your invoice. We do not build marketing profiles from passport or billing data, and we never resell or share it for any commercial purpose.
This Is Not Identity Theft Risk, Here's Why
Handing over a passport copy to anyone can feel uncomfortable, and that caution is reasonable. Here is exactly what stands between your document and any misuse:
- Your passport copy is requested for one purpose only: verifying identity for a specific, confirmed flight you have chosen. It is never collected speculatively or before an aircraft is selected.
- It is never stored in a shared system, spreadsheet, or CRM accessible to staff outside your transaction.
- It is never used to open accounts, apply for credit, or for any purpose other than the verification your flight legally requires.
- You can confirm at any time, by contacting us directly, that a request for documents is genuine before sending anything.
Who Ultimately Sees Your Information
Beyond our back office, the only other party that receives passport or passenger information is the aircraft operator or crew legally required to carry it for your specific flight, and, where applicable, the relevant aviation or customs authority. We do not route your information through brokers, lead-generation platforms, or any party not directly executing your transaction.
Your Control Over Your Information
You may request a copy of what we hold, ask us to correct it, or request deletion once your transaction is complete, subject to the AML and KYC retention periods described above. Full detail on these rights is set out in our Privacy Policy. To exercise any of them, contact us directly, we do not require a formal request through a third-party portal.
Contact
Questions about how your documents are handled, or want to confirm a request actually came from us before sending anything, reach out directly:
- Email: sales@aureluxgroup.com
- Phone / WhatsApp: +1 681 461 3153
- Telegram: t.me/aureluxgroup
- Entity: Aurelux Group LLC, Sheridan, Wyoming, USA
We may update this page from time to time as our processes evolve. Material changes will be reflected by an updated date at the top of this page.